Abstract
There are many different ways for the general public to express their views about the range and nature of our services. Throwing a supermarket trolley through the window, storming out threatening never to darken our shelves again and dumping a bag of overdue books in the fishing lake are three recent pointers to me that maybe I'm not completely in touch with the needs of the local community. These may well be entirely appropriate gestures but I much prefer more subtle messages, especially when it comes to opinions on my book selection.
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