Abstract
AT&T message service (AMS) allows a caller to use an 800 number, or a four-digit service code, to deliver a one-minute recorded message to a specific telephone, or person. The message can be delivered immediately or at a scheduled time, via either menu prompts or a service attendant. The caller can opt for the recipient to record a reply for up to one minute. Delivery attempts are made at 15-minute intervals, for up to four hours, with delivery status available to the caller for up to 24 hours. The transaction can be billed to the caller's telephone, or to an AT&T, local exchange, or other commercial credit card. Architectural components include the AT&T Conversant Voice Information System (CVIS) and an AT&T Definity® G.2 private branch exchange (PBX) with Automatic Call Distributor (ACD) capabilities. Components communicate over a StarLAN local area network.
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