Assuring your agency's Area Contingency Plan is equipped with an effective Joint Information Center Model

Abstract

ABSTRACT Public trust in joint agency oil spill responses is generated or broken based on how well the Joint Information Center (JIC) communicates. Since the Deepwater Horizon spill response in 2010, responders recognize the importance of communicating with the public and stakeholders about response efforts. Despite this, the development of comprehensive plans to organize an effective Joint Information Center at an Incident Command Post is often overlooked. Area Contingency Plans (ACP) are designed to ensure effective management and organization during an incident response. However, a review of a sampling of ACPs reveals an overall lack of planning for the organization of JIC operations. Including a pre-designed JIC model within the ACP will help initial Public Information Officers (PIO) avoid errors that can cause disorganized messaging early in the response. Quick organization within a JIC helps participating agencies to speak with one voice and release timely and accurate information. Using data and experience collected during responses, exercises, and Area Contingency Plans, this paper outlines: the role of a Joint Information Center Plan, the elements of a Joint Information Center Plan, how to be involved in the planning process, and how to better evaluate your plan.