Abstract

PurposeThe aim of the study is to determine the prevalence of absenteeism and presenteeism and explore their association with work performance among support workers in a medical school hospital in Thailand.Design/methodology/approachA cross-sectional study was conducted among 1,102 support workers in the Faculty of Medicine Ramathibodi Hospital, Mahidol University, in June–August 2020. The World Health Organization Health and Work Performance Questionnaire (HPQ) was used to assess absenteeism, presenteeism, work performance and related factors. Multiple logistic regression was used to examine the association between current work performance and absenteeism and presenteeism in the past year.FindingsA total of 505 (45.8%) support workers completed the self-report questionnaire. Prevalence of sickness absence, non-sickness absence and presenteeism in the past year was 54.2%, 81.4% and 48.1%, respectively. Sickness absence and presenteeism in the past year were significantly associated with increased odds of poor work performance: (OR 3.05, 95% CI: 1.24–7.49) and (OR 5.12, 95% CI: 2.25–11.64), respectively. Support workers with high levels of stress and burnout were 3.89 (95% CI: 1.56–9.68) and 2.66 (95% CI: 1.50–4.72) times more likely to report poor work performance.Originality/valueSickness absence and presenteeism are associated with poor work performance in hospital support workers. Other factors such as stress and burnout also contribute to poor work performance, and interaction among these factors needs further research. To improve productivity, hospital administrators might consider intervention programs to enhance work performance among workers with sickness absence and presenteeism.

Highlights

  • Personnel work performance directly affects the organization’s productivity

  • The present study aims to determine the prevalence of absenteeism, presenteeism in support workers and their association with work performance

  • Measurements The questions on absenteeism, presenteeism and work performance were based on the World Health Organization Health and Work Performance Questionnaire (HPQ) short-form [3, 20]

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Summary

Introduction

Personnel work performance directly affects the organization’s productivity. To increase personnel work performance and fully utilize human resources capabilities, the organizations have to address factors that cause poor performance among employees [1]. Presenteeism is workers who come to work despite feeling sick due to physical health illness or mental health problems [3, 4]. Both absenteeism and presenteeism affect the organization’s expenditures [5, 6]. When presenteeism workers show at work, they are incapable of working at their best performance due to health problems. Presenteeism increases the rate of accidents and can cause the spreading of infectious diseases in the workplace [7]

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