Association between Human Resource Management Practices and Organisational Citizenship Behaviour in Nepalese Commercial Banks

Abstract

The study examines the association between HRM practices and organisational citizenship behaviour (OCB) in Nepalese commercial banks. Quantitative in nature, the study is based on a questionnaire survey method administered on 360 employees sampled from 9 commercial banks: both private and foreign joint venture banks. The OCB level - measured by dimensions of helping behaviour, courtesy and sportsmanship - among the bank employees was found to be at moderate level. No significant variation was found between overall OCBs of managers of both foreign joint venture and private commercial banks. OCB was found to have significant association with the bank employees’ ethnicity and length of service, but no association with their gender. The studied HR practices of organisational climate and HR training and development have significantly positive relationship with OCB, while employee empowerment has negative impact on OCB. Out of four HR practices considered for the study, HR training and development was found to be the strongest predictor of OCB.