Assistance for The Use of The Microfinance Application for Managers of Bumdes Jati Unggul

Abstract

Abstract. This service program aims to increase the technical capacity of managers of Jati Unggul BUMDes (Partner) Financial Service Unit in using the Microfinance Application. This microfinance application was previously called the LKM Application which was a product of the IbM service team in 2014. Due to changes in business processes from PERUMDES to BUMDES, the LKM Application underwent improvements and metamorphosed into a Microfinance Application. The methods for implementing this service program were conducting surveys and observations, preparing training and mentoring materials, training and assisting in using the Microfinance Application, and reporting on the results of the service. The results and discussion of this service program are as follows: 1) The managers of the Jati Unggul BUMDES financial services unit need to strengthen their knowledge and technical skills in using the Microfinance Application for handling customer service, recording transactions, and preparing financial reports. 2) Training materials were prepared according to the needs and data process flow which includes; data entry, settings, account mapping, services, reports, and user policies. 3) Training was carried out for 2 effective days with the concept of problem-based learning. 4) Technical assistance was carried out for 12 effective days directly in customer service practices and preparation of financial reports using the Microfinance Application. 5) After participating in training and mentoring, the managers of the Jati Unggul BUMDES financial services unit gained the technical ability to use microfinance applications in service activities, recording transactions, and preparing financial reports.