Abstract
Abstract In this paper, we propose a tool to assist decision-making process for the care of patients at the emergency department. This tool aims to improve the quality of care within the emergency departments with rapid access to pertinent data, integration of care's protocols and assures knowledge of the quantity and the quality of medical activity. This multi-agent model was adopted to define the behavior of entities by distributing data and tasks in an attempt to explain and predict events in the emergency department. We propose an efficient activity scheduling process of care within emergency department which plays a crucial role in order to ensure the delivery of the right treatment at the right time and to improve quality of care.
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