Abstract
ABSTRACT Changes in technology, decreased acquisitions budgets, and growing demands from clients have increased pressures on Interlibrary Loan departments. Most manage change by gradually shifting policies and procedures in an attempt to keep up with increased demand. It is important to evaluate interlibrary loan functions to better direct change and assist management decisions. Most studies of these functions focus on the measurement of turnaround lime rather than user satisfaction. The assessment design of the Inter-library Loan Department at Central Missouri State University includes a variety of instruments designed to gather input from many sources. This program may be easily adopted by other libraries.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Journal of Interlibrary Loan, Document Delivery & Information Supply
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
