Assessment of TQM Dimensions In Indian Organizations: A Systematic Literature Review

Abstract

The purpose of this article to present a Literature review to identify and prioritize a list of total quality management dimensions / critical success factors pertaining to India based manufacturing and service organizations for the benefit of researchers, academicians and industries. This review utilizes a critical study of literature retrieved through multiple databases such as Emerald, Taylor and Francis, Elsevier, Inderscience, ProQuest ABI/Inform and Search engine Google Scholar. The articles from year 2001 to 2020 were reviewed in a systematic manner and some significant points such as period wise publication, Pareto analysis were considered. The study of 61 Research Papers resulted in a list of 47 Critical Success Factors that were identified and classified in downward order using Pareto analysis and 18 vital few CSFs were finally identified. This review attempts to provide useful implications from organizational perspective and the outcome of this study will help researchers and academicians to have clear understanding of TQM and its dimensions.