Abstract
The intense competition and change which occurs on a continuous and disruptive basis in the business environment requires organizations both private and public to enhance their performance at all times to survive. Successful utilization of firm knowledge through effective capturing, creation, sharing and transferring can improve the firm’s effectiveness which in turn enhances the performance of the firm. The aim of this study was to examine the influence of community of practice on the performance of public service board in Makueni County, Kenya. This study made use of descriptive research design. The target population of this study was the employees of Makueni County government. Stratified sampling method was used to sample respondents so as to make sure that all the categories of the respondents are well represented. Simple random sampling method was used to select the respondents. The sample size for this study was 98 respondents. The 98 respondents were selected from all the 30 wards in Makunei County. The research data was collected using semi-structured questionnaires. Quantitative data gathered from closed-ended questions was analyzed using measures of central tendency and dispersion. Qualitative data gathered using open-ended questions was analyzed using content analysis. Presentation of findings was done using tables and charts. Multiple regression analysis was used to show the extent to which variables relate to each other. The study established that community of practice had a positive and significant relationship on organizational performance. The study concludes that community of practice helps in to learning and supporting one another in order to create, spread, retain, and use knowledge relevant to the organization. These networks are fostered and established in order to build strategic capabilities within the organization by leveraging learning and knowledge sharing. Communities of practice have the potential to improve organizational performance and, thereby, contribute to the reinforcement of an organization’s long-term strategic advantages. The study also concludes that community of practice gives an organization access to knowledge and expertise that they would not easily gain on their own. This builds their confidence, enhances their quality of work, promotes personal development, and makes their work even more meaningful. The study recommends that management on the County government of Makueni should actively facilitate community work by providing required resources and by establishing necessary prerequisites in the organization. Design a structure that allows for variations in culture, language, organization, and work without sacrificing the development of trust and connection among diverse community members.
Highlights
The intense competition and change which occurs on a continuous and disruptive basis in the business’s environment requires organizations both private and public to enhance their performance at all times to survive [18]
Most organizations have chosen to focus on effective utilization of their resources such as knowledge which is Justus Kaminda Kisilu and Godfrey Kinyua: Assessment of the Role of Community of Practice on Performance: A Case of Public Service in Makueni County Government, Kenya claimed to be a source of the company’s competitive advantage [21]
The study sought to understand the extent at which an institution adopted Community of Practice as a means of knowledge transfer
Summary
The intense competition and change which occurs on a continuous and disruptive basis in the business’s environment requires organizations both private and public to enhance their performance at all times to survive [18]. Successful utilization of firm knowledge through effective capturing, creation, sharing and transferring can improve the firm’s effectiveness which in turn enhances the performance of the firm [6]. The abilities of an organization to effectively utilize its resources and measure performance will determine its success. Effective firm performance measurement will enable the firm to know how well it is able to use its resources to generate revenue and achieve its set operational objectives. Effective firm performance measurement will enable the firm to identify if, how and when the firm is meeting the needs of its customers, to identifying success, improvement opportunities, to better understand processes and bottlenecks, to spot problems and to identify waste [7]
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