Assessment of the Influence of Quadruple Constraint Management on Home Insurance Performance in Nairobi County, Kenya

Abstract

The purpose of the study was to establish the extent to which quadruple constraint management affects home insurance performance in Nairobi County, Kenya. The study was guided by the following research objectives: to establish the extent to which scope management, time management, cost management and quality management affect home insurance performance in Nairobi County, Kenya. Two theories of quadruple constraint management and performance were advanced. The study had four independent variables (scope management, time management, cost management and quality management), one intervening variable (gross domestic product growth rate) and one dependent variable (home insurance performance). Research methodology adopted was mixed methods. The study embraced an explanatory sequential research design. Target population comprised 185 respondents. Stratified random sampling method yielded a sample size of 135 respondents. A personally administered questionnaire and a structured interview were employed as research instruments. Data collected was analyzed using Statistical Package for the Social Sciences (SPSS) version 29. Research instruments were valid because the researcher sought advice from research experts including the supervisor. Research instruments were reliable because all test-retest reliability coefficients were greater than 0.7. Correlation analysis showed that scope management, time management, cost management and quality management were positively correlated with home insurance performance. The study concluded that the four project management competencies improved home insurance performance. Quadruple constraint management is paramount to the monitoring and evaluation process of home insurance performance. The study recommends that insurers, insureds, intermediaries and other industry players adopt quadruple constraint management in their activities to boost industry performance.