Assessment of the effects of knowledge management on the performance of the Moroccan public and semi-public sectors: An empirical analysis

Abstract

In the context of the transformation of the Moroccan public sector, especially in terms of digitalization and human capital development, the objective of this study is to evaluate the effect of knowledge management on knowledge quality and organizational performance. To achieve this, a conceptual model has been adopted that establishes linear relationships between performance, knowledge quality, and knowledge management. The estimation and validation of the model were carried out by administering a questionnaire to a sample of 70 individuals and employing a structural equation model with the PLS approach to analysis the collected data. The study's findings suggest that there is a positive relationship between knowledge quality and performance, as well as a favourable association between knowledge management and knowledge quality. However, regarding the moderating and mediating effects, the study did not find evidence to support the notion that knowledge management plays a mediating or moderating role in the relationship between knowledge quality and performance. Performance is explained by 45.8% through knowledge management and knowledge quality, while knowledge quality is explained by 51% through knowledge management. These results emphasize the importance of public authorities intensifying their efforts to make knowledge management a value-generating factor.