Abstract

Purpose: Communication skills are very important in the medical profession. Challenging for the teachers to develop the communication skills of future medical specialists through online classes during Covid-19. Aim: To study the opinion of students about the importance of communication skills and its development through online classes during Covid-19, as well as to know the factors hindering the development of the communication process. Materials and methods: A survey was conducted among 81 students in the field of "Health Care" majoring in "Nursing", "Midwifery" and "Medical Assisting" through a questionnaire. The data has been analyzed with the help of SPSS. Conclusion: 67% of the students indicated that online learning will hamper the development of their much-needed communication skills to communicate with the patients. The results show difficulties in the implementation of quality health care which must be overcome. There is a need to improve the communication skills of the health care students by conducting special courses to overcome the deficiencies of online learning during Covid-19. Communication skills are extremely important in the medical profession. It is challenging for teachers to develop the communication skills of future medical professionals through online classes during Covid-19. In the present study, students' opinion about the importance of communication skills and their acquisition during the pandemic through online classes, as well as the factors hindering the development of communication skills were studied. The present study reveals that most students majoring in nursing, midwifery and medical assisting lack communication skills, particularly in their communication with patients with disabilities. This problem is related to the flaws in the educational system for medical professionals, which prepares them to work in the real world. It is established that a need for approbation and introduction of educational programs to develop the communication skills and to overcome the deficiencies of the online training during Covid-19 in this regard.

Highlights

  • In recent years, attention has been paid to the clinical communication skills of medical professionals with patients with an emphasis on its positive effect as a cure

  • The present study reveals that most students majoring in nursing, midwifery and medical assisting lack communication skills, in their communication with patients with disabilities

  • Man is born with the ability to hear, but listening requires skills to interpret and decode what is heard. This can be developed through proper training, which future medical professionals undergo in medical schools

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Summary

Introduction

Attention has been paid to the clinical communication skills of medical professionals with patients with an emphasis on its positive effect as a cure. The training of medical students through online classes has a negative impact on the development of their communication skills for providing quality health care (Dragusheva 2015, Dragusheva et al, 2019). This highlights that due to e-learning the future medical professionals will not be successful in communicating with their patients and their respective families in a real environment. This is especially true for first year students who could not implement and practice their communication skills. This research is an attempt to establish the level of communicative competence and skills of future medical professionals, as well as evaluation of online training; whether it provides opportunities to acquire these or not

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