Assessment of Students’ Satisfaction: A Case Study of Harar Health Science College, Eastern Ethiopia

Abstract

Background: College and University in the modern world are expected to seek and cultivate new knowledge, provide the right kind of leadership and strive to promote equality and social justice. Objective: The aim of this study was to investigate the satisfaction level of undergraduate students enrolled in regular program of Harar Health Science College and there by understand Harar Health Science College level of service quality perceived by the students. Methodology: A descriptive cross-sectional study was conducted among 384 students of the college. The participants were selected using stratified random sampling technique. The data were collected through self-administered structured questionnaire. The data entry was done by Epi-data version 3.1 and analyzed by SPSS version 21. Results: The total of 356 study participants were involved in this study, with response rate of 92.7%. The total of 207 (58.1%) of respondents were studying on undergraduate (degree program). In terms of facility provision, 198 (55.9%) of the students were satisfied with supply of books and more than half of the students, 222 (62.7%) were satisfied with the suitability of library’s opening hours and 254 (72.6%) and 284 (81.6%) were dissatisfied with the adequacy of computer facility. Majority, 224 (64.3%), and above half, 199 (57.1%) of the students were satisfied with teaching learning environment and variety of programs options respectively. Conclusion and recommendations: Majority of the students are satisfied with the current service status of the college except those related with computer and internet facilities. Therefore, supplying enough computer and internet services is recommended.