Abstract

 Libraries must provide supportive environments and unhindered services to their users to support their academic well-being. A survey of 202 Punjab Agricultural University Library users was conducted to determine users’ satisfaction with the library webpage, library resources, infrastructure facilities, and library services. The study found differences in the satisfaction level and awareness of library services and facilities among the undergraduate, graduate, research scholars and faculty users. A compulsory credit-based course exists for postgraduate students only, leaving the other users uninformed about the services and facilities offered by the library. It was discovered that a robust ICT infrastructure is required since most of the users assessed the ICT infrastructure as ‘average’. Data collected was analysed using Statistical Package for Social Science (SPSS).
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