Abstract
Russia is rapidly increasing the use of digital technologies in all spheres of public life. The speed, with which new technologies appear and are implemented, leads to the fact that people cannot quickly adapt to them. In this regard, in some cases, there may be social tensions, reluctance to use modern advances in digital technologies and other social problems. There is also a overestimation of the importance and impact of the introduced technologies on improving the socio-economic and political life of the country.In this regard, it is of interest to assess the attitude of citizens to the developing digital technologies, and, primarily, to digital services that are introduced in the system of providing state and municipal services and in the sphere of interaction between the state and society. This study is an attempt to make this kind of assessment. The background of the study was the adopting and approving in 2018 the national project “Digital economy of the Russian Federation” and the Federal programs implemented within the framework of this project, as well as the state programs and projects preceding the national project that accompany the formation of the infrastructure of the digital state.The authors conducted a survey of 541 respondents from 49 regions of the Russian Federation to determine and assess the attitude of citizens to the digitalization of public services. During the survey, respondents were asked questions about the use of Federal and regional portals of public services, about awareness of the availability and possibility of using public technologies and services, about the convenience of services and the ability to use them. As a result of the survey, conclusions are drawn about the advantages and disadvantages of using the electronic service of public services, as well as an assessment of the attitude of citizens to the digitalization of public services.
Highlights
Составлено авторами по материалам исследования / Compiled by the authors based on the research materials
– да; 2 – нет Составлено авторами по материалам исследования / Compiled by the authors based on the research materials Рис. 4
Составлено авторами по материалам исследования / Compiled by the authors based on the research materials Рис. 6
Summary
Россия быстрыми темпами наращивает использование цифровых технологий во всех сферах общественной жизни. В связи с этим в ряде случаев может возникать социальная напряженность, нежелание использовать современные достижения цифровых технологий и другие общественные проблемы. В связи с этим вызывает интерес оценка отношения граждан к развивающимся цифровым технологиям, и в первую очередь, к цифровым сервисам, которые внедряются в системе оказания государственных и муниципальных услуг и в сфере взаимодействия государства и общества. Проведен опрос 541 респондента из 49 субъектов Российской Федерации с целью определения и оценки отношения граждан к цифровизации государственных услуг. В процессе опроса респондентам были предложены вопросы об использовании федерального и региональных порталов госуслуг, осведомленности о наличии и возможности использования государственных технологий и сервисов, удобстве сервисов и умении ими пользоваться. В результате проведенного опроса сделаны выводы о преимуществах и недостатках использования электронного сервиса предоставления госуслуг, а также дана оценка отношения граждан к цифровизации государственных услуг
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
