Assessment of Public Services Quality in Libya

Dr Ibrahim Noureddin Kamba,Dr Hasan M Elarabi Elsharif

doi:10.18535/ijsrm/v9i11.em07

Dr Ibrahim Noureddin Kamba, Dr Hasan M Elarabi Elsharif

Open Access

https://doi.org/10.18535/ijsrm/v9i11.em07

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Abstract

One of the main dimensions of good governance, which was adopted by the World Bank, is to ensure government provides quality services to its citizens. This dimension is very essential for the implementation of government policies and programs. For this reason, the government has to be accountable to all of their people about their services if their quality is not good. This study adopted quantitative method for primary data collection through questionnaire survey. The results from the data which was gathered from the Libyan people revealed that the Libyan people disagree with the rule of law as it does not enhance provision of good quality services, and they have no trust for the current laws by the government because they are not accountable. The reasons for their views were due to the fact that most of the laws are not just laws. The study recommended that there is need to ensure the independence of the legislative institution via the constitution of the state, and also ensure the independence of the judiciary in order to enhance the ability of the institution to work freely without pressure from the government.

Highlights

The provision of quality public services has become one of the most important rights the citizens are demanding the government to provide
The researchers interpreted the mean score of each item based on five levels, i.e., strongly agree, agree, neutral, disagree, and strongly disagree, for assessing public service quality
The researchers use the mean score of each item based on five levels i.e., Excellent, Good, Neutral, Not good, and bad for assessing quality public service

Summary

Introduction

The provision of quality public services has become one of the most important rights the citizens are demanding the government to provide. In the new era in Libya, all laws must have gained the desirability of citizens. This is because in the previous and the present time, they have not been impeded from getting their rights. Failure of accountability from the government and men of authority has contributed to the spread of corruption in the government. This hinders the provision of service to citizens and this is what the study seeks to explain

Methods

Findings

Discussion

Conclusion