Assessment of psychosocial risks at work in supervisors of clothing stores during the pandemic context

Abstract

The main objective of this paper is to demonstrate how to carry out a structured, sustained and objective assessment of psychosocial risks at work. Several studies in the literature on this topic are presented as risk assessments, when in fact they reflect the results from worker consultation procedures and/or surveys about the psychosocial work climate. As relevant as these studies are, many are not professional risk assessments. This assessment obeys a set of assumptions that must be strictly respected and performed by duly qualified professionals, as national and European legislation determine. Using a practical case with supervisors of clothing stores evaluated during the pandemic context, it is explained and applied an approach to perform this kind of risk assessment. The data presented show the effectiveness of the methodology applied. Regarding the results obtained in the practical case mobilized, a positive psychosocial work environment, even taking into account the pandemic context, with most risk factors showing acceptable or moderate incidences. It is possible to conclude that the pandemic period, despite creating contextual constraints, was not consider a specific risk factor in these stores and the supervisors felt safe in their workplace, because there was a robust system of preventive measures implemented. However, it is important to underline that exist also dissatisfaction with working conditions in some segments of supervisors, as well as a high level of risk of professional exhaustion, interpersonal conflicts at work and interference of work with personal/family life. For this reason, intervention measures were proposed to the company.