Assessment of Pregnant Women's Satisfaction with Model of Care Initiative: Antenatal Care Service at Primary Health Care in Cluster One in Riyadh, Saudi Arabia.

Saad M. Alhaqbani,Amen A. Bawazir

doi:10.3390/healthcare10010151

Abstract

The current study assessed pregnant women’s satisfaction with antenatal care (ANC) services at primary health care centers (PHCs) in Riyadh Cluster One. The study was conducted at 11 PHCs where the ANC initiative has been implemented. A total of 646 pregnant women were enrolled. A questionnaire was completed by participants to measure the level of satisfaction with the provided services, care, and consultation. Subsequently, the data were analyzed to determine the significant differences and conduct regression analysis. The overall satisfaction with initial triage assessment, provided services, consultation, and examination was 93.7%, 87.8%, 71.8%, and 53.9%, respectively. Regarding ANC services, education was the only statistically significant variable that influenced patient satisfaction (p < 0.05). In contrast, satisfaction with the provided care was significantly related to all the variables studied. For consultation, education (p < 0.001) and monthly income (p < 0.05) were the statistically significant role players. In the regression analysis, secondary education was statistically significantly related to the provided services, consultation, and examination. Despite the satisfactory level of ANC at the selected PHCs, higher patient satisfaction could be achieved in the future by improving the consultation and examination practices. Overall satisfaction with the health care workers at PHCs is high. Incorporating implied ameliorations would enhance the quality of services and patient satisfaction.

Highlights

Antenatal care (ANC), or prenatal care, is one of the most critical and essential services that must be provided to women during pregnancy across the globe, either in hospitals or through primary health care centers (PHCs)
The World Health Organization (WHO) and most international guidelines insist that pregnant women should complete at least four visits to a health care facility during pregnancy [1]
The current study addressed questions regarding the feasibility of new ANC services to pregnant women at PHCs

Summary

Introduction

Antenatal care (ANC), or prenatal care, is one of the most critical and essential services that must be provided to women during pregnancy across the globe, either in hospitals or through primary health care centers (PHCs). Patient satisfaction is one of the main factors that aids in evaluating and elevating health care services. Countries are considering the opinion of pregnant women as an essential component of ANC improvement programs. This step is taken to ensure the patient’s continuous follow-ups and warrant a good relationship between a pregnant woman and the physician [2,3]. Satisfaction of the patients is an important parameter for evaluating the PHCs’ performance [4]

Objectives

Methods

Results

Conclusion