Abstract
International Journal of Pharmacology and Clinical Sciences,2019,8,2,116-121.DOI:10.5530/ijpcs.2019.8.20Published:June 2019Type:Research ArticleAuthors:Mohammed Mohsen Almaznai, Osama Mohammed Almadani, Ibrahim Abdul Karim Aloraifi, Saleh Ali Alsallouk, Hussain Alkabaz, Abdulaziz Saud Alotaibi, Hamdi Abdullah Alamri, Kairat Imad Al-Hennawi, Mohanad Imad Al-Hennawi, and Yousef Ahmed Alomi Author(s) affiliations:Mohammed Mohsen Almaznai1, Osama Mohammed Almadani2, Ibrahim Abdul Karim Aloraifi3, Saleh Ali Alsallouk4, Hussain Alkabaz5, Abdulaziz Saud Alotaibi5, Hamdi Abdullah Alamri5, Kairat Imad Al-Hennawi6, Mohanad Imad Al-Hennawi6, Yousef Ahmed Alomi7,* 1Director of Pharmaceutical Care Administration in Eastern Province Health, SAUDI ARABIA. 2Head of Forensic Medicine in Eastern Province, SAUDI ARABIA. 3General Manager of Regional Health Affairs in Eastern Province, SAUDI ARABIA. 4Advisor of Director of Dammam Medical Complex, SAUDI ARABIA. 5Pharmacy Staff, Pharmaceutical Care Administration in Eastern Province, SAUDI ARABIA. 6Clinical Pharmacist Staff, General Administration of Pharmaceutical Care, Ministry of Health, Riyadh, SAUDI ARABIA. 7The Former General Manager of General Administration of Pharmaceutical Care, Former Head, National Clinical Pharmacy and Pharmacy Practice, Former Head, Pharmacy R and D Administration, Ministry of Health, Riyadh, SAUDI ARABIA. Abstract:Objective: Patient satisfaction is considered as a measure of the quality of care in health system. Investigation of satisfaction with pharmaceutical services will disclose gaps in training and barricades of implementation. The study examined patient satisfaction of pharmaceutical services at Ministry of Health Hospitals at East Province in Saudi Arabia. Methods: It is a 4-months cross-sectional self-administered survey of patient satisfaction of pharmaceutical care in Ministry of Health Hospitals at East Province, Saudi Arabia. The survey comprises two parts; the first part was demographic data about the patients, the second part was several domains about various pharmaceutical care services at East Province in Saudi Arabia. The 5-point Likert response scale system used with closed and ended questions. The survey scattered through five hospitals in East Province involved a public, pediatrics, maternity and psychiatry hospitals ambulatory care patient. All data and variables analyzed by Microsoft Excel program version 10. Results: The study sample size was 892. Out of 892 patients, 815 (95.66%) was Saudi and 37 (4.34%) was non-SaudiSaudi. Of that 213 (25%) was female and 639 (75%) was male. The majority of patients were between the ages of 20-40 (61.33%) and 41-60 years (39.44%) old. The average score of pharmacy location and related issues was 3.69/5.00. The domain of pharmacy location was ranked highest (4.05/5.00), while the domain of pharmacy waiting area was ranked lowest (3.47/5.00). The average score of medication related issues was 4.28/5.00. The domain of the drug label stickled with all medications was ranked highest (4.43/5.00), while the domain of the medication reconciliation was ranked lowest (3.56/5.00). The average score of pharmacist related issues was 4.66/5.00. The domain of the pharmacist assure by your name before dispensing was ranked highest (4.58/5.00), while the domain of the pharmacist provides you with medication counseling and encourages you to ask questions was ranked lowest (3.91/5.00). The overall pharmacy evaluation was 4.55/5.00. Conclusion: The patient satisfaction of pharmacy services was adequate at MOH hospital in East Province, Saudi Arabia. The outcomes showed a lack in pharmacists ‘interaction with patients and exertions should be focused towards involvement in a more patient-oriented training in Saudi hospital pharmacies. Keywords:Assessment, East Province, Ministry of Health, Patient, Pharmaceutical, Satisfaction, Saudi Arabia, ServicesView:PDF (364.29 KB) PDFClick here to download the PDF file. Images Patient satisfaction Parts.
Highlights
Patient satisfaction is an important humanistic evidence to determine the consequence, assists and sustainability of any health care system
The pharmacy management started with several pharmacy practices and clinical pharmacy programs including pharmacy strategic plan, medications safety program, patient counseling program, pharmacy clinic and several measurement tools to follow up pharmacy plan where to determine some facets of patient’s attitude and satisfaction of pharmaceutical services provided by the pharmacist.[5,12]
Pharmaceutical services were found to be within an adequate level of satisfaction
Summary
Patient satisfaction is an important humanistic evidence to determine the consequence, assists and sustainability of any health care system. Pharmaceutical service is an integral part of the health care system that establish a set of services delivered by pharmacists to patients. Pharmacists have a variety of responsibilities including managing patients’ medications, following up with patients and educating patients about adverse effects.[1] Patient’s satisfaction is essential as it has an impact on patients’ health according to a study published by Kristel Lobo Prabhu and his colleagues.[2] Strand LM and his colleagues showed that better service quality would result in serving supplementary patients with an increase in time spent with each patient.[3] The pharmacy services expanded over the past several years in the East Province, Saudi Arabia. The administration followed up the plan through measuring patient’s satisfaction of pharmacy services in the East Province, Saudi Arabia
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