Assessment of Patient Satisfaction Level with the Services Available in the Inpatient Departments at a Tertiary Care Hospital

Abstract

Abstract Background: Patients are the important stakeholders in any country’s health-care delivery system. They can accurately assess and provide feedback regarding the quality of the health-care delivery system of a hospital. We aimed to assess the patient satisfaction level with the services available in inpatient departments (IPDs) of medicine and surgery at a tertiary care hospital. Methods: The present cross-sectional study was conducted from August 2022 to October 2022 among 100 inpatients to assess the patient satisfaction level regarding the services provided in a tertiary care hospital’s IPD. The study was carried out after taking voluntary participation consent from all the participants. The five-point Likert scale questionnaire based on various points was used to collect data. Results: About 11.40% of patients were very satisfied with the various services of the medicine and surgery IPDs of the hospital, 44.73% of patients were satisfied with the various services, and 34.33% of patients graded the services on neutral scale; they were neither satisfied nor dissatisfied, whereas 7.53% of patients were dissatisfied with services provided. Conclusion: Majority of the participants were satisfied or very satisfied with the quality of food served to the patients, the drinking water facility, and quality of treatment of doctor, nursing care, laboratory, and radiology services.