Assessment of nurse-patient communication and patient satisfaction from nursing care.

Abstract

AimProfessional communication between nurse and patient has a significant role in patient satisfaction with nursing care. The aim of this study was to assess nurse–patient communication and patient's satisfaction from nursing services in the burn wards of women and men.DesignParticipants were all patients admitted to the Burn wards at the Sina Hospital of Tabriz between September–December 2018. Nurse–patient communication and patient's satisfaction were assessed using at the time of discharge. Data were analysed by SPSS applying descriptive and inferential statistics.ResultsThe results show that most patients were dissatisfied with nursing care. More than 80% did not know their nurse. There was a correlation between nurse‐patient communication and patient satisfaction with nursing care and the sex variable was found to be significantly correlated with patients’ satisfaction level. The weakness of nurses 'communication with patients was evident in our study and patients were dissatisfied from this kind of communication, and consequently, patients' satisfaction was reported very low. Improving the satisfaction of patients in the hospital should be the priorities of the hospital managers. Therefore, by educating staff, especially nurses, identifying motivating factors as well as identifying dissatisfaction factors, improved patient satisfaction.