Assessment of Leadership Style among Hospitality Business in Abuja

Abstract

Leadership is a key factor for the success of business. The main objective of this study is to assess the leadership style employed by various hospitality businesses with a view to determine the most efficient and effective leadership style suitable for the sector that could lead to success in other to curb or reduce failure of hospitality business. Data were collected from twelve hospitality organizational units cutting across directors, managers, and supervisors, through a survey questionnaire carried out in hospitality facilities made of four numbers each of the three different grade of the hospitality industry in Nigeria (five star, three, one). Data gathered was analysed using weighted mean factor and component bar chart. Also focus group discussion was employed to strengthen and collaborated evidence and findings from field observation by the author. The finding shows that amongst the various leadership styles used in the hospitality industry, transformational leadership is most effective for the industry. The study recommended that for hospitality business to be successful, it must adhere to keeping good staff, gain employee and guest/customers loyalty that improve their market share. The transformational leadership style has the highest degree of positive effect on hospitality sector that can produce business success result for the industry.