Abstract
ABSTRACT Using a mixed method, this study investigated how food delivery employees’ perceived sense of purpose, autonomy, and self-efficacy from delivery applications affected job meaning using data from online surveys and online reviews of food delivery employees in the United States. The results of partial least-squares structural equation modelling revealed that mobile application attributes influenced both intrinsic and extrinsic motivation, which was reflected in job meaning. Perceived autonomy from mobile delivery applications showed the highest impact on intrinsic motivation, followed by sense of purpose and self-efficacy. The impact of intrinsic motivation on job meaning was greater than that of extrinsic motivation. Furthermore, the results of the qualitative study highlighted the role of food delivery applications in employees’ job-related outcomes. Given the increasing interest in service employees’ well-being, this study provided deeper understanding of not just the functional characteristics that have a positive significance in work, but also the psychological aspects of mobile applications.
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