Assessment of Good Governance Initiatives of Government Agencies of State of Delhi

Abstract

Government of Delhi is constantly working towards the development of the city and striving to facilitate better living for its citizens. Government is aware of the fact that citizens have to interact or deal with different government agencies for their different day to day requirements and many a times have to face difficulties. The delivery of services has improved over the years but volume of work is also increasing in greater proportions. Increasing and shifting population, coupled with nuclear family along with decreasing social interactions has enhanced the complexity of the delivery of services to the satisfaction of the public. There are certain actions, which are taken by particular department or agency to improve its efficacy. But some initiatives have been taken up centrally to improve the working of the officials, which is essential to keep pace with the changes taking place in society. These are in consonance with the technological advances taking place globally. Government of National Capital Territory of Delhi has initiated many programs for offsetting the polarization of resources and achieving economic growth. To enhance the efficiency and effectiveness of such measures government has even moved beyond the standard exercise of measuring the performance through budget utilization, financial expenditure and physical target assessments. Delhi has a unique position and developmental demands, due to it being a city-state with fast expanding population and lots of expectations of its citizens.