Assessment of Factors Influencing Healthcare Provider’s Acceptance of Electronic Health Record in Jordanian Hospitals

Abstract

Acceptance of electronic health record systems is considered an essential factor for effective implementation among healthcare providers. In an attempt to understand healthcare providers’ perceptions of electronic health record systems implementation and evaluate the factors influencing healthcare providers’ acceptance of electronic health record systems, the current research examines the effects of individual (user) context factors and organisational context factors using the technology acceptance model. A quantitative cross-sectional survey design was used, in which 319 healthcare providers from five public hospitals participated in the present study. Data were collected using a self-administered questionnaire, which was based on the technology acceptance model. Jordanian healthcare providers demonstrated positive perceptions of the usefulness and ease of use of the electronic health record systems and subsequently accepted the technology. The results indicated that they had a significant effect on the perceived usefulness and perceived ease of use of the electronic health record, which in turn was related to positive attitudes towards the electronic health record systems as well as the intention to use them. User attributes, organisational competency, management support and training and education are essential variables in predicting healthcare providers’ acceptance towards electronic health records. These findings should be considered by healthcare organisations’ administration to introduce an effective system to other healthcare organisations.