Abstract
This study aimed to determine effective organizational communication with Organizational Silence and Organizational Citizenship Behavior is done. This research is a quantitative and descriptive survey method. The study population consisted of all employees in the country’s Export Development Bank whose number is 1,200, a sample according to the sample of 291 was achieved using twostage cluster online questionnaire was distributed among the population under study and the sample was calculated according to the formula Cochran 291, the cluster using two-step online questionnaire was distributed among the population under study. The tool data is measured using standard questionnaires and effective organizational communications questionnaire (25 questions), organizational silence (25 questions) and organizational citizenship behavior (25 questions) which is then distributed between the staff number of 284 questionnaire were collected. Data analysis was performed using structural equation and software Lisrel. Analysis shows the overall indices measure the overall model is perfectly acceptable situation. The results show an inverse relationship between effective organizational communication and organizational silence (0.86-) there is a significant and also an inverse relationship between organizational silence and organizational citizenship behavior (0.19-) there is a significant, and finally a positive relationship between organizational communication effectiveness and organizational citizenship behavior (0.16) significantly there.
Highlights
Despite the increasing use of information technology, there is still a gap in the organization’s performance and performance
After describing the variables and the responses obtained from the statistical society the hypotheses are considered, and the statistical test used in the research has been studied
To assess the effective organizational communication, organizational silence and organizational citizenship behavior structural equation modeling with LISREL software is used
Summary
Despite the increasing use of information technology, there is still a gap in the organization’s performance and performance. The very changing and changing conditions governing organizations and their entry into the knowledge-based economy, increasing competition and the need for the effectiveness of organizations today reveal the need for a valuable generation of employees as organizational troops[17]. Actions and behaviors are more than expected to be outlined in the job description and a new wave of existing knowledge has created organizational performance benefits[14]. Over the past 25 years, researchers have attempted to identify, through multiple researches, those employee behaviors that make their mental and social status more effective and effective[13]. These behaviors include helping others, tolerance of incompatibility, participation in corporate affairs, supporting the organization or becoming volunteers
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