Assessment of Communication as a Crucial Tool in Organizational Management

Abstract

Communication is a vital tool in organizational management, as it helps employees understand the organization's mission, philosophy, and objectives. However, challenges such as the use of a chain or vertical channel, disregard for informal means, poor communication skills, illiteracy among junior workers, and inability to operate modern communication systems pose significant obstacles to effective communication. This paper recommends adopting multiple channels of communication, ensuring information flows vertically, horizontally, and laterally across the organization. Informal communication should be considered important and not relegated to the background. Regular training for management and staff is necessary to enhance performance and avoid incorrect interpretation of information. Lastly, management should avoid using high-sounding words when passing information to illiterate junior staff. Keywords: Communication, Organizations management, Employees