Assessment of Citizens’ Perception of the Built Environment throughout Digital Platforms: A Scoping Review

Abstract

(1) Background: To assess the quality of the built environment, it is necessary to study both the physical components and the inhabitants’ perceptions. However, since objective indicators are easily measurable, most studies have centered only on analyzing the physical dimensions of cities. Currently, the massification of information technology and the emergence of digital platforms are offering new participatory channels for studying citizens’ perceptions of the built environment. (2) Objective: considering the scarcity of the theoretical and methodological approaches supporting this new research, the main objective of this article is centered on contributing to the field by developing a scoping review of the publications assessing the perception of the built environment through digital platforms and concluding with a conceptual framework to support future research. (3) Methods: to do so, 98 articles were reviewed and 21 of them were selected and studied in detail after applying a selection criteria identifying papers that analyzed the urban environment (Criteria 1), used participatory processes (Criteria 2), were developed with the support of digital platforms (Criteria 3), and were centered on the study urban places, therefore excluding mobility (Criteria 4), which was done in order to identify the main theoretical and methodological approaches used for studying perception in the built environment. (4) Results: The research identified Audit Tools and Perception Tools to study citizens’ perceptions. Audit Tools are methodologically related to Systematic Social Observation (SSO). Perception Tools rely on transactional person–environment or Public Participation as the main theories, followed by Subjective Wellbeing (SWB), Physical Activity (PA), and Social Sustainability as fields where these studies are being applied. Participatory mapping is identified as a general methodology, considered the basic technical tool of Public Participation Geographic Information Systems (PPGIS). Place-based and Citizens Science are other methodologies supporting perception research. (5) Conclusions: Finally, the proposed framework for assessing the perception of the built environment supports the notion that, in order to study perception, both subjective and objective approaches are necessary. The subjective approach supports the study of the self-reported perceived environment while the objective approach is used to collect urban structure data so as to understand the socio-environmental context conditioning the experience.