Assessment of Cancer Patient’s Satisfaction Regarding Nurses Communication Skills in Azadi Teaching Hospital/ Oncology unit

Dia’A Al-Rahman Abdullah,Radhwan Hussien Ibrahim

doi:10.33899/mjn.2016.160037

Abstract

Background and aim: Communication is the process of transmitting thoughts, feelings, facts, and other information, includes verbal and nonverbal behavior. Communication is an essential element of the nurse-client relationship, teaching of client, and entire activities performed by nurses. To be an effective communicator, the nurse must be aware of the different levels on which communication is conducted between nurses and clients and among members of the health care team. Applying the aspects of communication level helps the nurse establish a therapeutic relationship with the client and thereby achieve successful outcomes of care. The study aims to assess Cancer Patient’s Satisfaction Regarding Nurses Communication Skills in Azadi Teaching Hospital as well as to find out the relationship between Patient’s Satisfaction and some Socio- demographic characteristic such as age, gender and level of education. Materials and method: A descriptive study of a quantitative design was carried out at oncology unit in Azadi teaching hospital in Kirkuk city for cancer patients from 1st of December, 2015, up to the 16th of February, 2016. A non-probability (convenience) sample of (120) definitely diagnosed with cancer disease. Selected from patients who were attended to Azadi teaching hospital generally for receiving chemotherapy dosage. Developed questionnaire was constructed for the purpose of the study which consisted of three parts: the demographic data of the respondent, the nature nurse-client relationship, and satisfaction regarding therapeutic communication. The data were collected through the use of interview with the patients. They were analyzed through the application of descriptive statistical analysis and inferential statistical data analysis. Results: The findings of the study indicated that (24.2%) of the samples were in age group (50-59) years and (≥60) years, (51.7%) of them were male, (32.5%) of the sample were illiterate, (40.0%) of them were housewife, (87.5%) of the sample were married, (79.2%) of the sample were urban residency, (23.3%) of the sample had have breast cancer, and (70.8%) of the sample were staying ≤ 1 day in the hospital. Conclusions: the study concluded that most of the patients were dissatisfied regarding the nature of Nurse-Patient communication. Most of patients were satisfied regarding Therapeutic communication. RECOMMENDATIONS The present study recommends that trained educational program should be designed to increase nurses’ awareness and knowledge about modes of communication.

Highlights

The positive results of effective communication are well documented and are essential in achieving, amongst others, increased recovery rates, a sense of safety and protection, improved levels of patient satisfaction and greater adherence to treatment options
According to the study conducted by Ayman et al (2014) there were no significant differences in patients’ satisfaction about nurses’ communication skills in regards to demographic characteristics except for medical diagnoses in which patients diagnosed with cancer had different perception
The results revealed that there is a significant difference between cancer patient satisfaction and gender, this results agree with the study conducted by Shermeh et al (2013) that there was a statistically significant correlation between gender and participants’ scores in communication skills in the pretest

Summary

Introduction

The positive results of effective communication are well documented and are essential in achieving, amongst others, increased recovery rates, a sense of safety and protection, improved levels of patient satisfaction and greater adherence to treatment options. Applying the aspects of communication level helps the nurse establish a therapeutic relationship with the client and thereby achieve successful outcomes of care. The study aims to assess Cancer Patient’s Satisfaction Regarding Nurses Communication Skills in Azadi Teaching Hospital as well as to find out the relationship between Patient’s Satisfaction and some Socio- demographic characteristic such as age, gender and level of education. Materials and method: A descriptive study of a quantitative design was carried out at oncology unit in Azadi teaching hospital in Kirkuk city for cancer patients from 1st of December, 2015, up to the 16th of February, 2016. Developed questionnaire was constructed for the purpose of the study which consisted of three parts: the demographic data of the respondent, the nature nurse-client relationship, and satisfaction regarding therapeutic communication.

Results

Discussion

Conclusion