Abstract
Manufacturing company is a company engaged in the manufacture of household appliances such as plastic houseware, bushels food, rice bucket, and so forth. the company has implemented an application in running the business process of goods sales and goods (inventory). However, there is a problem in the application that is used to support the activity in the business process that is the discrepancy with the needs of users of the application and will be an assessment of the business process. Therefore, the authors take this topic. The purpose of this study is to determine the deficiencies that occur in the company, so the author can provide recommendations to the company about what should be improved. The research method used in this research is qualitative research and data obtained from the interview. In this study, the assessment of the business process Manufacturing company using COBIT 4.1 and Balanced Scorecard (BSC). This research focuses on PO3 (Determine Technological Direction) domains, PO4 (Communications Management Aims and Direction), PO8 (Manage Quality), and AI4 (Enable Operation and Use). From the research that has been done, the results show that this company has not reached the expected maturity level.
Highlights
In a world with the emergence of technological advancement, penetration of information technology into the organizations is more increasing
Interviews are made to 2 peoples that knowing the details of the application and are responsible for the application, namely IT staff and company directors by visiting the company and providing a number of questions that have been made based on sub domains on Control Objectives for Information and Related Technology (COBIT) 4.1
From 4 perspective balanced scorecard, the author uses one of them is internal perspective, where according to Gekonge (2005) as quoted by Kairu et al (2013), internal processes perspective focuses on the internal business results that aim to financial success and satisfied customers [19,20,21]
Summary
In a world with the emergence of technological advancement, penetration of information technology into the organizations is more increasing. Adoption of information technology in core organizational processes is becoming inseparable intertwined in performing everyday activities [1]. In this era of competition and globalization information systems and information technology has an important contribution for the organization to meet its objectives and become the leader of its competitors [2]. If there is a problem in information technology, the problem must be immediately found and given a solution, so that information technology in a company can run according to the needs of the company, problems with information technology can be audited
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