Assessment Mother`s Satisfaction of postpartum care

Abstract

AbstractIntroduction: Nowadays patient’s satisfaction has an important role in medical care. Therefore consideration of patient’s expectation is necessary for improving quality of midwifery care. The aim of this study to assess patients’ satisfaction with postpartum care in teaching and nonteaching hospitals in Tabriz,Iran.Materials and Methods: This was descriptive comparative study in which 270 mothers were recruited from Alzahra, Taleghani and 29 Bahman hospitals in Tabriz. Mother`s satisfaction questionnaire was used to evaluate the satisfaction of four aspects of care (Physical, Providing necessary information, Ethical and Emotional).Results: Overall mother’s satisfaction rate of caregivers during postpartum was 78/5% and 86/3% in teaching and non-teaching maternity hospitals respectively. The results of this study showed that the mother’s satisfaction rate regarding providing necessary information by caregivers were very low. Mother’s dissatisfaction rate was 47% and 37% in teaching and non-teaching maternity hospitals respectively. There were a significant difference between mother’s satisfaction in aspect ethical in teaching and non-teaching maternity hospitals.Conclusion: Satisfaction rate in non teaching-hospitals was higher than teaching hospitals in both labor and delivery phase and one of the reasons for low satisfaction in teaching-hospitals is the presence of students and a large number of care givers in teaching hospitals. So that it is necessary to encourage care givers to give mothers necessary educations. This shows the importance more attention maternity services liable and directors in securing and promotion Mother`s health.Key words: Care, Satisfaction, Normal Vaginal Delivery, postpartum REFERENCES Azari S, Sehhati F, Ebrahimy H (2010).[Mothers’ satisfaction from cesarean cares in Public and Private Tabriz Hospitals in 2010]. Tabriz Nursing &Midwifery faculty, Iran MSc thesis. 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