Assessment method for civil aircraft cabin comfort: Contributing factors, dissatisfaction indicators, and degrees of influence

Abstract

Civil aircraft cabin comfort is a significant consideration for travelers when selecting an airline. Based on questionnaires, this study developed an assessment method that identified the indicators of cabin-comfort dissatisfaction and determined the degrees of dissatisfaction. Questionnaires were distributed to passengers traveling on Chinese airlines, and the data were processed using an assessment model. Five factors comprising 36 total indicators were found to affect cabin comfort at different levels; the degree of dissatisfaction reflected the level of influence. Based on responses to open-ended questions in the survey and the identified degrees of dissatisfaction, the indicators were sorted into three levels: significantly affect comfort, generally affect comfort, and slightly affect comfort. This hierarchical division helps clarify which indicators should be prioritized for improvement. These research findings can help establish strategies to improve cabin comfort in civil aircraft and other forms of public transport.