Abstract
This study aims to assess users' satisfaction of using online database based on information quality, system quality and service quality. These three qualities may be taken as predictors of user satisfaction in utilizing online database service. The study is based on a survey in which 132 self-administered questionnaires were distributed to master's students of Faculty of Information Management, Universiti Teknologi MARA (UiTM), Malaysia. Mean values for information quality, system quality and service quality are above the mid value which is 4.0, thus entailing that respondents tended to agree that the online database service they used had fulfilled their information quality, systems quality and service quality needs or expectations. Similarly, respondents inclined to agree that the online database service they used had satisfied their requirements and anticipations. The findings would be of value to digital library researchers or others who are interested in online database quality or design.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callSimilar Papers
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
