Assessing the satisfaction of residents with the work of public transport – regional experience

Abstract

The paper presents the results of the analysis of theoretical approaches to assessing the satisfaction of the population with the work of passenger transport and regional experience in studying the opinions of service consumers. The review of modern publications on methods for assessing customer satisfaction and the actual results of research in different regions of the world confirms the theoretical and practical significance of the topic. The issues of coordination of the development of transport infrastructure with the main needs of the population are relevant, and research in this subject area is going in several directions. This is the development of the road transport network of territories, improving the quality of roads, improving the quality of service for public transport passengers, improving public transport waiting areas, pricing policy, and the interaction of transport companies with consumers of services. The generalization of the data obtained allows improving the work of regional transport companies and increase the methodological base for organizing and monitoring the quality of public passenger transport services.