Abstract
This paper presents an analysis of express bus passengers’ perspective towards the safety and causes of express bus accidents. Express bus is an important mode of transport as it is cheap and has high connectivity between cities. However, the safety of express bus is a major concern in Malaysia. There have been many high-profile express bus accidents that have caused deaths to innocent victims. Therefore, it is important to study the safety of express bus and increase its safety. A survey with 880 respondents was conducted in Malaysia to study passengers’ perspective on the safety of express buses. The questionnaire is divided into seven sections: respondent background and demography, service, comfort, safety, information technology and safety education. The results are presented in a spider web diagram and shows the 12 most important factors that relate to express bus safety. In conclusion, this study helps to understand the perspective of express bus passengers on the safety of express bus and determine the important factors related to express bus safety and reduce the number of express bus accidents in Malaysia.
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