Abstract
The Internet provides users with numerous web sites for downloading free software. Popular sites often warrant the software to be virus and spyware fee. However, a number of these applications collect and transmit data back to the developers. End users typically consent to this data collection when they accept the terms presented in an End User License Agreement (EULA). This is often done without reading the agreements, perhaps because of the agreements’ length and complexity. In this study, the authors examine the length, voice (passive or active), and reading complexity metrics for the EULAs of 100 popular freeware applications, in an attempt to determine whether they are written at a level recommended by readability experts.
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