Assessing the quality of e-government portals – the Polish experience

Abstract

The transition from a government to e-government poses continuous challenges in employing increasingly sophisticated web portals as the gateway to government units, their information and services. The high quality of those portals is needed for the successful adoption of e-government. Therefore, the aim of this study is to assess quality of selected Polish e-government portals based on a proposed framework. This framework employs the International Organisation for Standardisation (ISO) standard. Firstly, the paper presents various definitions of quality and different theories/models for assessing the quality of e-government portals. Secondly, the framework for assessing the quality of e-gov portals is presented. Thirdly, the assessment of Polish e-government portals based on the proposed framework is shown. The paper concludes with a discussion of research findings and recommendations for studies on e-gov portals' evaluation. Finally, the future works are submitted. The obtained research findings will prove to be helpful for researchers in developing studies on e-government, especially in the research issue of e-gov portals. Moreover, they can be useful while undertaking empirical activities aimed at the e-government adoption.