Assessing the Influence of Service and Government Performance on Public Satisfaction

Abstract

This study aims to analyze the influence of government and service performance on customer satisfaction. This study is crucial because it presents a new and previously neglected viewpoint in academic circles by highlighting the importance of efficient service delivery and effective government performance in improving consumer satisfaction using a random sampling technique. These findings have significant relevance for the Abu Dhabi Police Department, as they emphasize the imperative of ongoing progress in police services to not just meet, but beyond, public expectations. The findings of this study are based on the assumption that enhancing police service performance is essential for attaining long-term organizational objectives and cultivating a more robust rapport with the public. This is consistent with the overarching goal of the Abu Dhabi Police Department to uphold public safety while maintaining the provision of top-notch services; the findings present substantial practical and theoretical consequences. Essentially, it offers a structure for the Abu Dhabi Police Department to increase its approaches to providing services, consequently enhancing the way the public perceives and feels about their services. In theory, this enhances the current literature by presenting a novel model that can serve as a standard for future research in this domain. Although this research has made valuable contributions, it also recognizes specific limitations, which provide opportunities for further academic investigation. These restrictions encourage scholars to delve deeper into and broaden the literature, perhaps resulting in more extensive and nuanced insights into the connections between government performance, service quality, and consumer happiness within police agencies.