Assessing the Influence of Mirroring on the Perception of Professional Competence Using Wearable Technology

Abstract

Nonverbal communication is an intrinsic part in daily face-to-face meetings. A frequently observed behavior during social interactions is mirroring, in which one person tends to mimic the attitude of the counterpart. This paper shows that a computer vision system could be used to predict the perception of competence in dyadic interactions through the automatic detection of mirroring events. To prove our hypothesis, we developed: (1) A social assistant for mirroring detection, using a wearable device which includes a video camera and (2) an automatic classifier for the perception of competence, using the number of nodding gestures and mirroring events as predictors. For our study, we used a mixed-method approach in an experimental design where 48 participants acting as customers interacted with a confederated psychologist. We found that the number of nods or mirroring events has a significant influence on the perception of competence. Our results suggest that: (1) Customer mirroring is a better predictor than psychologist mirroring; (2) the number of psychologist's nods is a better predictor than the number of customer's nods; (3) except for the psychologist mirroring, the computer vision algorithm we used worked about equally well whether it was acquiring images from wearable smartglasses or fixed cameras.