Assessing the impact of the charity excellence model on nonprofit organizations in Saudi Arabia: A statistical analysis

Abstract

Organizational excellence is a dynamic and evolving concept that refers to an organization's capacity to achieve strategic objectives at a fundamental level while consistently enhancing its capabilities to tackle external competition and deliver value to stakeholders. In Saudi Arabia, the Charity Excellence Model has been adopted as a national standard since 2014, aiming to ensure quality and excellence in nonprofit organizations (NPOs) and to enhance the sector's performance. This paper aims to investigate the efficacy of the excellence model and its influence on NPOs. A statistical analysis is presented, examining the results of award assessments carried out over four cycles (2014, 2016, 2018, and 2020). The findings demonstrate that the implementation of the excellence model criteria has positively impacted Saudi NPOs; however, their performance remains below the high maturity level targeted by the sector's leadership. This paper also explores potential improvements to the excellence model, considering recent updates in international and national excellence frameworks, as well as the integration of Industry 4.0 technologies in the nonprofit sector.