Abstract
For organisations to survive and thrive in the present competitive and turbulent business environment there is need to change more rapidly and adapt to change. Change has become common place in most successful organisations. Effective change management is essential to any organisation as it assists the organisation in successfully implementation of the change initiatives resulting in change achieving its purpose. A growing number of organisations, including tax administrations like Zimra are undertaking various kinds of organizational change initiatives needed to survive and prosper in today’s turbulent environment. The question is whether the changes initiatives bring about the required results. Zimra recently went through a change, SAP TRM which was implemented with effect from 2010 and which became fully operational in 2013. Existing literature suggests that several variables impact change management effectiveness. The focus of this research is to establish the factors that influence the effectiveness of change management and to determine the impact of change management on the performance of an organisation.
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