Assessing the effect of business intelligence on supply chain agility. A perspective from the Jordanian manufacturing sector

Abstract

This study aimed to examine the effect of integrating Business Intelligence (BI) into the supply chain on supply chain agility, within the Jordanian manufacturing sector. Based on the resource-based view of the firm, this study developed and examined a research model, to achieve its goal. The impact of three dimensions of BI including managerial, technical, and cultural competencies was examined. Using an electronic questionnaire, data was gathered from 462 administrative personnel and employees. Structural equation modeling techniques were employed to analyze the data. Results revealed that the three dimensions of BI have statistically significant positive direct effects on supply chain agility. In addition to that, the results revealed that BI cultural competence has statistically significant positive direct effects on BI technical and managerial competencies. This study contributes to the literature on the role of BI in promoting supply chain agility, from the perspective of a developing country. The findings of this study are expected to help organizations' administrations in making better decisions regarding employing BI to achieve an agile supply chain.