Abstract
The main purpose of this paper is to assess the relationships among policy service quality, policy satisfaction, and policy performance after Taiwan government’s implementation of maritime policy. We use some statistical tools through descriptive statistics, factor analysis, and hypothesis testing of regression analysis to investigate this issue. The main results show that: policy service quality has positive effect on policy satisfaction and performance; and policy satisfaction has positive effect on policy performance. This study recommends the public sector and relevant research units promoting the maritime policy should take this into priority for consideration. Regardless of the development of policy content to the future implementation and policy implementation, it should take this as premise for development prior to conducting deliberate assessment and to effectively improve the service quality of maritime policy; so that the participants of maritime policy will attain satisfaction towards the overall policy satisfaction and performance for maritime policy. Key words: Maritime policy, service quality, satisfaction, performance.
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