Assessing Resident Satisfaction in Subsidized Housing in Indonesia: A case study of FLPP subsidized housing in Bekasi Regency

Abstract

The Housing Financing Liquidity Facility (FLPP) program in Indonesia is designed to provide subsidized housing to Low-Income Communities (LIC) with the overarching goal of fostering homeownership. However, a burgeoning issue has emerged wherein these subsidized residences either remain unoccupied, are leased out, or undergo ownership transfers within a five-year period post-purchase. This research delves into the examination of resident satisfaction within FLPP-subsidized housing, a pivotal determinant potentially influencing residents’ choices to either continue residing or relocate. A survey encompassing 100 respondents was conducted in Bekasi Regency, a selected locale notable for its disproportionately higher concentration of FLPP-subsidized housing units compared to proximate areas surrounding Jakarta. Employing scoring methodologies for data analysis, our empirical findings reveal divergent levels of satisfaction among residents residing in different FLPP-subsidized housing estates in Bekasi Regency, ultimately reflecting an overarching sense of contentment. Nevertheless, certain facets of concern have surfaced, specifically pertaining to housing quality, accessibility, and public transportation. These specific areas assume critical significance, given their potential implications on housing affordability and overall habitability, thereby warranting targeted policy interventions. This study provides valuable insights into the efficacy of subsidized housing initiatives, shedding light on the determinants impacting resident satisfaction and subsequent housing-related decision-making processes.