Assessing performance of supply chain risk management programmes: a tentative approach

Abstract

This exploratory study provides initial directions about how risk management programmes could be assessed in a supply chain setting and discusses how such a measurement system could be designed. Measures are needed both for the management to evaluate the success of actions taken in supply chain risk management, as well as for the (supply chain) risk manager to communicate the value of his work. A number of indicators could show whether it is successful, for example, in reducing risk consequences, addressing the right risk sources and developing the right risk management processes. A central question within assessing risk management programmes is how to link risk management activities to outcomes. A tentative framework, based on a quality model, is proposed to assess the performance of supply chain risk management work. It highlights the importance of trying to capture both the capabilities of supply chain risk management and the results of the work.