Assessing Patient Satisfaction toward Mobile Dental Clinics using Digital Feedback form in Delhi, India

Abstract

Introduction: Quality healthcare is a multi-dimensional concept. Patient satisfaction is an important indicator for measuring the quality of health care. The evolution of digital feedback forms has gained momentum nowadays. The present study aims to evaluate patient satisfaction regarding community dental care services provided through mobile dental clinics using digital feedback forms and to assess various factors influencing oral health-seeking behavior. Methods: A descriptive cross-sectional study on randomly selected patients (n = 1228) reporting for dental treatment in Mobile Dental Clinics from January 2019 to December 2019 was considered for the study. The patients were interviewed about their satisfaction with the services provided and other factors which influence their health-seeking behavior in Mobile Dental Clinics. The responses were recorded in digital feedback form in software named Kobo Collect 1.2 RC1 (1006) toolbox. Results: Almost 80%–90% of the patients were completely satisfied based on various criteria with the treatment services given to them in Mobile Dental Clinics. Around 89.4% (n = 1098) of study participants responded that no dental services were available in nearby dispensaries which was the major factor influencing the health-seeking behavior in Mobile Dental Vans. The qualitative assessment of patient satisfaction showed that around 15.6% (192) of patients “appreciated our project and staff members behavior and work.” Conclusion: Quality assessment of health-care services is essential. Digital feedback forms not only save time but are also safe to keep our environment green. The findings of this study could facilitate attending to the concerns of patients seeking treatments in Mobile Health Units.