Assessing our ambulatory care time performance against the Royal College of Physicians time targets (Goal 5) and evaluating reasons for delay

Abstract

The purpose of this study is to assess whether patients attending the Ambulatory Care Centre (ACC) are seen within the target time of 4 hours and to compare against principle 5 of the ambulatory emergency care (AEC) toolkit of the Royal College of Physicians.1 We also looked to analyse the reasons for delay with those patients spending more than 4 hours in the department. This was a retrospective snapshot of our services. Patients were identified using our data registration Excel sheets. Data were collected for a period of 1 week, from 27 March 2017 to 2 April 2017. The reception log book …