Assessing Generic Learning Outcomes in public lending libraries

Abstract

PurposeThis paper aims to outline some key results from the “Reading a Difference” survey carried out by Devon County Council's Corporate Consultation Service with Devon Library and Information Service among libraries across the South West of England in 2006. The principal aim of this study was to create and disseminate a learning outcome assessment tool for all public library authorities in the South West of England to inform future policy and research decisions of the South West Museums, Libraries and Archives Council.Design/methodology/approachThe paper explores the use of in book questionnaires to illicit learning experiences from readers as a cost effective method of data collection. It outlines work carried out by to consider the assessment of learning outcomes from book loans to adults within the South West of England.FindingsThe paper finds that it is clear that an assessment tool for learning outcomes can be developed for use within public libraries, and that there is scope for further research on the learning processes to inform policy and the end users. Alongside the theoretical approach to surveying learning outcomes, there are practical outcomes to be explored by public libraries in studying this data. The willingness of the public to engage with library services in this way was in itself positive and the comments made have been used to inform service changes and reaffirm what libraries are currently doing well, or not.Originality/valueThe paper demonstrates that this type of study can inform managers of the requirements of service delivery and strategic overview of learning within libraries.