Assessing Electronic Government Readiness in Egypt

Abstract

Electronic Government (e-Government) has rapidly become a political imperative at local, national and international level. The drive to implement e-government has become of critical importance globally. The e-government revolution offers the potential to reshape the public sector and remake the relationship between citizens and government. Several developing nations, including Egypt, having witnessed the benefits realized by e-Government in developed countries, took e-Government initiatives and achieved different success rates. It is frequently claimed that proving an effective e-government assessment framework is a necessary condition for advancing e-Government. The objective of this chapter is to present a framework that assesses e-Government readiness (EGR) in Egypt, focusing on electronic administration (e-Administration) within a public organization through obtaining its employees’ feedback. The suggested framework investigates the internal factors affecting e-Government readiness which are: strategy, processes, people, and technology. The chapter applies this framework on 2 public organizations in Egypt to test it and to set a comparison between both organizations in terms of the internal factors effect on e-Government readiness.